AC/DC is supported by BlinkMobile’s South American distributor CRE-8 Mobility and has begun its use of the Blink Mobility Platform with its ‘Service Orders App’ tightly integrated with its Sankhya ERP system.
The first challenge was the amount of time spent by valuable field technicians having to come to the office every day.
Previously the team of around 40 AC/ DC field technicians were required to come their local branch office every morning to collect their work/service orders for that day. This involved the AC/DC branch Team Leader or supervisor arriving early each morning to first print and then assign each service order/s within their respective field maintenance team.
The teams would complete these paper based forms during the day, building reports based on the data collected from each of their inspections. These paper-based forms were then manually entered into the Sankhya ERP the next day after the technicians returned to the office to collect the next day’s service orders. These paper based forms were left in the office/s to become the responsibility of a data entry team. Re-entering this data was timeconsuming, inefficient and susceptible to errors, this would often cause additional wasted time inside the ERP identifying and correcting data.
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