Five years ago the BCE office was working on the deployment of a new enterprise school administration system which, among other things, would help to record student attendance. Sharyn Creed, Manager of School Information Services, and Anne Gibson, Senior Service Management Officer at BCE Office were aware that the platform would have to mimic all the functionality that schools already had if they wanted schools to adopt the new system. The only problem was that the software lacked an SMS component.
“We had to find something that could integrate with the system so that schools could link into the attendance information and SMS parents. It had to be reliable and something that we could support, but which the schools could manage locally,” Creed notes. Security was critical due to the personal nature of the contact information. BCE discussed the problem with the developer of the enterprise school administration system but they weren’t in a position to offer a solution quickly.”
TO DOWNLOAD THE FULL CASE STUDY PLEASE FILL IN THE FORM AT THE TOP OF THE PAGE